100% Satisfaction Guarantee

Customer satisfaction is our #1 priority. We're introducing protection plans for every product* you purchase:

14 Day

No questions asked; return or exchange

6 Month

Product warranty; one-time exchange

12 Month

Extended product warranty with unlimited exchanges

Optional perk available for $20 AUD.

What's covered by our gurantee?

Customer satisfaction is our #1 priority. We're introducing protection plans for every product* you purchase:

No questions asked; return or exchange

Not happy with your purchase? We offer a 14-day no questions asked return or exchange policy, for all orders.

  • Eligible to all products and orders.
  • Eligible to all customers, in all regions.
  • Within 14 days of receiving the product.

3 Month Product Warranty

Our 3-month warranty offers a replacement for any impaired products, regardless of the cause of damage.

  • Eligible to all products and orders.
  • Eligible to all customers, in all regions.
  • Valid for 3 months
  • One-time exchange
  • Same value or lesser value items applicable if returned/exchanged product is discontinued.

12 Month Product Warranty

In addition to our 6-month product warranty, we offer an exclusive 6-month extension for an additonal $20 AUD.

  • Eligible to all products and orders.
  • Eligible to all customers, in all regions.
  • Valid for 12 months
  • Unlimited exchanges
  • Same value or lesser value items applicable if returned/exchanged product is discontinued.

How To Take Care Of Your Products

Here are tips to ensure the life and longevity of your products:

#1 Clean with a damp cloth

Clean the case with a soft, slightly damp cloth that's been soaked in soap and water.

#2 Clean with an alcohol wipe

Clean the case with an approximate 70-75% isopropyl alcohol wipe.

#3 Do not use bleach

Do not use bleach products or similar chemicals to clean the case.

Material Knowledge

All Get CUSTOMiZED products use the highest-quality materials in the market. Plastics are equipped with UV-resistant features and their performance has been verified by a world-renowned independent third-party tester. Products will still react to objects they come in contact with. Dirt and wear and tear from daily use is to be expected. We recommend cleaning the product regularly or cleaning any stains immediately. Read on for how.

Frequently Asked Questions

What do you mean by 100% Satisfaction Guaranteed?

We're 100% committed to making you happy. We aim to make the product that truly reflects yourself and you genuinely like it! If you're not happy with your purchase, we offer a 14-day no-question-asked return and exchange/refund for all orders! If you're out of the 14-day guarantee window, no worries! Our 3-month warranty offers one-time replacement on us, within the said timeframe for any defects. Or for $20 AUD you can extend the warranty to a 1-year extended warranty and one-time exchange of the same product; if any defects are found. We'll work with you to make sure you're satisfied.

How does the product warranty work?

We offer a 6-month warranty of Get CUSTOMiZED-branded products, excluding UV Sanitizers, Protective Face Mask, Cloth Mask, Screen Protector and Camera Lens Protector, purchased from our website/App for all Members. Within 6 months from the date of original purchase, if you discover a fault with your item(s), simply contact us with a description summarising the issue and a photo/video clearly showing the defect, and one-time replacement of the same product can be arranged fully at our cost during the warranty period. If you've purchased the extended warranty, you're entitled to a 12-month Extended Warranty and free, unlimited replacements of the same product can be arranged for free if any defects are found. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option. No devices (e.g. mobile phones, tablets, etc.) other than Get CUSTOMiZED-branded products are covered by our warranty. Get CUSTOMiZED reserves the right on the final decisions.

If my order is a gift from my friend, can I still claim the warranty?

The warranty can only be claimed by the account user of the order placed. So only your friend can claim the warranty.

Can I request a different product for my replacement under the warranty?

We can only offer the same product as the original order for replacement unless the original item is discontinued or out-of-stock.

WANT TO CONTACT US?

Say Hello, We Don't Bite.

Send us a message, we're here to help.

Say Hello, We Don't Bite.

Send us a message, we're here to help.

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